Refund policy
At Memories Coffee Company, we take care to ensure every order arrives fresh and in good condition. If something isn't right, we're happy to help.
Damaged or Faulty Goods
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery via WhatsApp: +971 50 158 0526, including your order number and a photo of the issue. We'll review each case and arrange a replacement or refund as appropriate.
Other Returns
As our products are consumable (roasted coffee, drip bags), we generally do not accept returns for change-of-mind purchases. However, if you have a concern about your order for any other reason, please reach out to us directly on WhatsApp — we review requests on a case-by-case basis and will work with you to find a fair resolution.
How to Request a Refund
- Message us on WhatsApp: +971 50 158 0526 with your order number and details of the issue.
- Our team will get back to you within 5 business days to discuss next steps.
- If approved, refunds will be processed back to your original payment method within.
For wholesale or bulk orders, please contact your account manager directly.