Terms of service

Welcome to Memories Coffee Roastery ("we," "us," "our"). By accessing or using memories.coffee (the "Site") and purchasing our products, you agree to the following terms. Please read them carefully.

1. About Us
Memories Coffee Company is a specialty coffee roaster based in Dubai, United Arab Emirates, offering roasted coffee, drip bags, and brewing tools for sale online and for wholesale.

2. Use of the Site
You agree to use this Site only for lawful purposes. You may not use the Site in any way that could damage, disable, or impair it, or interfere with anyone else's use of it.

3. Products and Pricing
All prices are listed in AED (UAE Dirhams) and are inclusive of VAT unless stated otherwise. We reserve the right to change prices, product descriptions, and availability at any time without prior notice. We make reasonable efforts to display product colors, packaging, and descriptions accurately, but we do not guarantee that these are error-free.

4. Orders and Payment
By placing an order, you confirm that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or product unavailability. Payment must be made in full at the time of order through the payment methods available at checkout.

5. Shipping and Delivery
Delivery times and fees are provided at checkout and may vary based on location and order volume. We are not responsible for delays caused by circumstances outside our control (courier delays, customs, weather, etc.).

6. Returns and Refunds
Please refer to our Refund Policy for details on damaged, defective, or incorrect items.

7. Intellectual Property
All content on this Site, including text, images, logos, and design, is the property of Memories Coffee Company and may not be copied, reproduced, or used without our written permission.

8. Limitation of Liability
To the fullest extent permitted by law, Memories Coffee Company shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased through it.

9. Wholesale Customers
Wholesale orders are subject to separate agreed terms between Memories Coffee Company and the wholesale partner. These Terms of Service apply to the general use of the Site unless otherwise specified in a wholesale agreement.

10. Changes to These Terms
We may update these Terms of Service from time to time. Continued use of the Site after changes are posted constitutes your acceptance of the revised terms.

11. Governing Law
These Terms are governed by the laws of the United Arab Emirates.

12. Contact Us
For any questions about these Terms, please contact us via WhatsApp: +971 50 158 0526.